Booking Terms and Conditions

terms and conditions

All the bits and pieces you need to know!

Full payment must accompany the booking form as we do not accept provisional bookings and places will only be confirmed once payment is received.

Bookings will only be accepted on valid booking forms with a fully completed and signed declaration.

All bookings are processed on the understanding and basis that you have read and agreed to the Booking Terms and Conditions.

Payment methods: cheque, BACS transfer or debit/credit cards.

Cancellations of confirmed places are accepted if notification is received in writing up to 12 working days prior to the start of the course.  An administration fee of £60.00 per student will be deducted.  The remainder of the course fee(s) refunded to the payee. No refund of the course fees will be made for cancellations notified within 12 working days prior to the start of the course, or once the course has begun.  Course fees will be refunded in full if Wine School of Excellence changes a course date or cancels a course if enrolments do not reach the required minimum numbers – notification will be made in the 12 working days prior to the planned start date of the course.

Transfers of a confirmed booking to another identical course can be made if notification is received in writing up to 12 working days before the course start date on payment of a £35.00 administration fee per student.  Within 12 working days prior to the start of the course, no refund or transfer of the course fees will be made. Please note *all transfers are subject to availability on alternative course/examination dates.

Examination dates are fixed to the course onto which you book and any transfer to an alternative date will incur an administration fee of £35.00 per student. *All transfer requests must be made in writing or by email (courses@wineschoolofexcellence.co.uk) at least 12 working days before the original examination date.

Special examination condition requirements due to dyslexia or other medical reasons must be notified prior to the start of the course and supported by a doctor’s certificate or similar document.

Under 18.  Students and candidates under the legal minimum age for the retail purchase of alcoholic beverages will NOT be permitted to sample any alcoholic beverages as part of their course. This is NOT, however, a barrier for successfully completing this qualification. All bookings are processed on the understanding and basis that you have read and agreed to the Booking Terms and Conditions.

Postage  WSE will send Study Packs for Level 2 and Level 3 Awards by Royal Mail 2nd Class postage to one postal address within the UK. This service has no track and trace facility. WSE will retain proof of sending from the Post Office and the responsibility then passes to the customer.  If customers/students wish to be able to monitor the delivery progress of their item(s), the customer may purchase as an extra Royal Mail’s 1st Class Signed For service.  WSE will in these occasions issue the customer with the tracking number on posting. (NB:  This excludes all Level 1 courses as Study Guides are issued on the first day of the course).

DISTANCE LEARNING BOOKING TERMS AND CONDITIONS

Full payment must accompany the booking form as we do not accept provisional bookings and places will only be confirmed once payment is received.

Bookings will only be accepted on valid forms with a fully completed and signed declaration.

Payment methods: cheque or BACS transfer, debit and credit card payments.Cancellations/Refunds  Once booked, no refunds apply to Distance Learning programmes.  This includes refunds or reduction in fees for previously purchased materials, examinations not taken within the 12 month course registration period or non-attendance at booked tutorial sessions.

Personal Tutors on the help desk communicate with students primarily via email and on the occasion of telephone calls, no personal telephone numbers will or can be released.  Wine School of Excellence reserves the right to alter the Personal Tutor allocated at enrolment where necessary.

Examinations  If the student fails to attend a booked examination, he/she will be liable for subsequent examination fees.  Re-sit examinations are not included in the course fee.  All students are required to bring along authorised photographic ID (passport, photo driving license) with them to the examination otherwise they will be refused entry.

Expiry of the 12 month Enrolment Period  If the student has not completed the course within the 12 months from enrolment and does wish to complete their studies, he/she will need to re-enrol paying the relevant fees at the time of re-enrolment.

Special examination condition requirements due to dyslexia or other medical reasons must be notified prior to the start of the course and supported by a doctor’s certificate or similar document.

Postage  WSE will send Study Packs for Level 2 and Level 3 Awards by Royal Mail 2nd Class postage to one postal address within the UK. This service has no track and trace facility. WSE will retain proof of sending from the Post Office and the responsibility then passes to the customer.  If customers/students wish to be able to monitor the delivery progress of their item(s), the customer may purchase as an extra Royal Mail’s 1st Class Signed For service.  WSE will in these occasions issue the customer with the tracking number on posting. (NB:  This excludes all Level 1 courses as Study Guides are issued on the first day of the course).

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